Order-Track is a web application that connects Home Furnishings Distributors with their showrooms and sales reps. Historically, showrooms could only follow up on customer orders by phone or fax to the distributor or by installing a proprietary interface to the distributor’s database. Order-Track revolutionized remote customer support by providing a single, industry-standard web interface to a centralized database.
Participating distributors post sales orders, product information, freight charts, inventory stock status and customer data to the Order-Track database.
Showrooms and reps can:
- View their open, shipped and cancelled orders
- Check tracking information for shipped orders (FedEx, UPS, DHL)
- Email follow-up notifications and invoices to customers
- View product information including stock status
- View product images
- Calculate freight charges
- Run sales reports
- View customer information including name, address, phone, sales, resale number, etc.
- Print customer mailing labels
Distributors have a master username and password to view the same information listed above across all of their showrooms. They will typically upload their data at least once per day and often every 2 hours.
Order-Track Basic costs $250/month paid by the distributors and is free of charge to showrooms and reps.
Participating distributors post their Inventory and Mill Purchase Orders to Order-Track.
Distributors upload their inventory at least once per day and often every hour.
Cost – $125/month per distributor. There is no cost to the showroom/rep to view a distributor’s inventory.
Sample Checkout from the Showroom Library
This module is designed for a showroom to check out memo samples, email reminders for past due memo samples and check in returned memo samples.
Using barcode technology and the massive Order-Track Customer Database, this module is easy to use and helps the showroom keep more samples in the library. Distributors typically realize a savings of 30% – 40% in re-sampling costs. Memo Sample activity, usage and inventory reports are provided.
Cost – $250/month per distributor. There is no cost to the showroom to use this module.
If a showroom wishes to utilize this program on their own, the cost to the showroom is $125/month.
Order-Track Sample Replenishment and Sample Orders For Showrooms
This module is used by showrooms to order memo sample replenishments for their library and to place orders to the distributor when a memo is requested by a designer and is not in stock. The program allows for a sample order to be entered with items for multiple distributors. Order-Track will email each of the sample order(s) to the distributor’s sample department. Sample Orders can even be entered for distributors who do not participate in Order-Track.
Cost – $125/month per showroom.
Order-Track Sample Processing For Distributors
This module is used by Distributors to print Picking Tickets for sample orders entered by their showrooms/reps. Once the samples are picked, the items on the order are confirmed as Shipped, Backordered or Will Not Ship. Once confirmed, the showroom that placed the order can view the order status. As part of the confirmation process the designer is emailed a confirmation acknowledgement.
Other features of this module are:
– Flag potential duplicate sample requests
– Produce sample usage reports
– Generate sample activity reports by customer, item and sales rep
– Provide the ability to enter faxed or emailed sample requests from showrooms/reps who do not use the sample processing module
– Optionally keep sample inventory
Cost – $125/month per distributor.